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Quadrant Televentures Ltd.
Background

Launched in Punjab in the year, 2000, under the Connect brand name, and formerly known as HFCL Infotel Ltd., Quadrant Televentures Ltd. is a total telecom solutions provider. The Company providesTelecommunication services, which includes Voice Telephony, Wire Line as wellas fixed Wireless, Code Division Multiple Access (CDMA) Mobile Services andGlobal System for Mobile Communications (GSM) based mobiles. The organizationalso offers Internet Services, Broadband Data Services and a range of services,such as, Centrex, Virtual Path Number (VPNs), Leased Lines, Voice Mail, etc.

QuadrantTeleventures Limited is a Unified Access Services Licensee in the PunjabTelecom Circle, which comprises Chandigarh, Punjab and Panchkula town ofHaryana. With its optic fiber cable network of nearly 3,800 kilometers, thecompany avails services in 52 of the 55 Short Distance Charging Areas (SDCA).As of March 31, 2012 , the Company had a total subscriber base of 16,64,575telephony customers, including 1,15,538 Broadband customers, 2,00,044 fixed linecustomers, 13,21,225 GSM mobile customers and 27,768 CDMA mobile customers
Challenges

QTL had implemented the 4.7 version of SAP along with its basic modules which then handled all its business functions effectively. But with the sudden spurt in organization’s growth, the version soon turned old and lost its effectiveness. Quadrant was now seeking for an innovative solution to upgrade the current SAP version to ECC 6.0 EHP 6 which is fully customized to fulfill the business requirements.

The company expected that the upgraded application will help in developing and increasing the knowledge and skill sets of IT sector. The overall IT strategy of Quadrant is based on the growth of their business as the organization aims to provide its constituents with premier customer service and products. 

Solution

Sage technologies suggested phase wise SAP up-gradation and new hardware installation, and the project kick-started with an expansive planning. We partnered with Quadrant and worked together through all up-gradation phases resulting in the successful transition to ECC 6.0 EHP 6. In addition, we also up-graded DB and OS and installed new hardware to support their business operations in fast and effective manner.

Scope

Ø  Version Upgrade SAP R/3 4.7 to ECC 6.0 EHP 6

Ø  OS and DB upgrade

Ø  Hardware Migration of Complete Landscape 

Results

Sage Technologies successfully finished the upgrade project within the deadline of 3 months. With the SAP up-gradation, all the emerged business operations and processes were streamlined. While the new hardware installation helped in effective and optimum resource control and management.

Quadrant Televentures Limited was way beyond satisfied with our approach, A-1 services and quality of project delivery.

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